24/7 support, always ready

100bet Help Center — find answers to all your questions and solutions to any issues, right here

From opening your account to making a withdrawal — get help with anything. Browse our guides or speak directly with the support team.

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24/7 Live Chat
Avg. response: 3 minutes
Bangla Support
Secure & Confidential

What can we help you with?

Browse by category below — you'll find answers to most issues right here.

Account & Registration

Open a new account, resolve login issues, reset your password, and complete KYC verification.

  • How do I create a new account?
  • What to do if you forget your password
  • How do I verify my account?
  • Setting up two-factor authentication

Deposits & Withdrawals

How to deposit and withdraw using bKash, Nagad, and Rocket.

  • How do I deposit with bKash?
  • How long does a withdrawal take?
  • What is the minimum deposit?
  • What should I do if my deposit is stuck?

Bonuses & Offers

Welcome bonus, reload offers, free spins, and wagering requirements.

  • How do I claim the welcome bonus?
  • What is a wagering requirement?
  • Where can I get free spins?
  • What happens if I miss a bonus?

Games & Betting

Common questions about cricket betting, casino games, Live Casino, and slots.

  • How do I place a live bet?
  • When does cash out work?
  • What should I do if a game won't load?
  • Do I get a refund if my bet is cancelled?

Mobile App

Download the Android & iOS app, fix installation issues, and update the app.

  • App not installing on Android
  • How do I get it on iOS?
  • App keeps crashing — what should I do?
  • How do I turn on notifications?

Security & Privacy

Account security, suspicious activity, and personal data protection.

  • What should I do if my account is hacked?
  • I'm seeing an unrecognized login — what should I do?
  • How do I update my personal information?
  • Responsible Gaming Tools
Step-by-Step Guide

How to create a new account on 100bet

First-time registration on 100bet can feel a little daunting, but the whole process takes just 3–4 minutes. Follow the steps below.

1
Go to the Registration Page

Click the "Register" button at the top. A form will appear.

2
Enter your mobile number

Enter an active Bangladeshi mobile number. You'll receive an OTP.

3
Enter your OTP and password

Verify the OTP and create a strong password.

4
Complete Your Profile

Enter your name and date of birth. Users under 18 are not eligible to register.

5
Deposit & Get Started

Make your first deposit via bKash or Nagad and receive a welcome bonus.

Tip: Make sure you enter your correct name and date of birth during registration — this information is verified when you request a withdrawal.

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Payment Guide

How to deposit using bKash, Nagad, and Rocket

Depositing at 100bet is straightforward. In most cases, your balance shows up within 2 minutes. Just keep a few things in mind to avoid any hiccups.

Payment Methods Minimum Time Status
bKash ৳200 1–2 minutes Active
Nagad ৳200 1–3 minutes Active
Rocket ৳300 2–5 minutes Active
Bank Transfer ৳1,000 15–30 minutes Active
Crypto $10 5–15 minutes Selected Users

Always send deposits to 100bet's official number. Funds sent to third-party numbers cannot be guaranteed to be recovered. If you're unsure, check with support before sending.

How to Withdraw

Withdrawing your winnings on 100bet is quick and straightforward. Just follow the steps below.

1
Log In to Your Account

Log in to 100bet with your mobile number and password.

2
Select Withdraw from your wallet

Go to the "My Wallet" section and click the "Withdraw" option.

3
Enter the amount and payment method

Enter the amount you want to withdraw and choose your preferred method (bKash/Nagad).

4
Confirm & Wait

Confirm with the OTP. Funds typically arrive within 5–15 minutes.

Keep in mind: Your account must be verified before you can withdraw. Upload a photo of your National ID before your first withdrawal — you only need to do this once.

A complete guide to using the Help Center

The 100bet Help Center is designed so you can solve most issues on your own, without needing to contact anyone. Answers to the most common questions are all here — just browse the right section.

For more complex issues — such as a deposit not reflecting in your balance, or suspicious activity on your account — Live Chat is your fastest route to a resolution. 100bet's support team speaks Bengali, so there's no language barrier.

What to do if you forget your password

On the login page, click the "Forgot Password" link. An OTP will be sent to your registered mobile number. Use it to set a new password. The whole process takes under 2 minutes.

A common mistake people make is reusing the same password over and over — that's a real security risk. On 100bet, use a password that combines uppercase letters, lowercase letters, numbers, and special characters. And never share it with anyone — no 100bet staff member will ever ask for your password.

Why KYC Verification Is Required

KYC (Know Your Customer) is an internationally recognized compliance requirement for online platforms. Completing KYC on 100bet keeps your account secure and unlocks higher withdrawal limits. All you need is a clear photo of your NID or passport.

Many people think KYC is a hassle — but in reality, you only do it once and you're done for good. After that, there's nothing to worry about. In fact, verified accounts enjoy faster withdrawals.

Common misconceptions about bonuses

The most common question about 100bet bonuses is about wagering requirements. Say you receive a BDT 500 bonus with a 10x wagering requirement — that means you'll need to place a total of BDT 5,000 in bets before you can withdraw the bonus.

It may sound like a lot, but in practice it gets fulfilled naturally through regular play. The key is not to attempt a withdrawal before completing the wagering requirement — doing so will cancel your bonus.

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What to do if something goes wrong during a game

If your internet drops or a game suddenly closes mid-session, you might worry about what happens to your bet. 100bet's system is built for exactly this situation. The game state is saved on our servers right up to the point of disconnection. When you log back in, you'll find the game exactly where you left off.

If the game doesn't resume or you notice a discrepancy in your balance, contact us via live chat right away. Providing the game round ID (found in the corner of the game window) will help our support team investigate quickly.

Responsible Gaming Tools

100bet is more than just a betting platform — we want you to enjoy it sustainably over the long run. That's why the Help Center includes a set of responsible gaming tools.

You can set a daily or weekly deposit limit, take a break from your account for a set period, or temporarily disable it altogether. These options are available in your account settings, or you can reach out to support and they'll handle it for you.

Betting is for fun, not as a primary source of income. If you feel your betting is getting out of control, talk to us or Responsible Gaming Visit the page.

Contact Support Directly

If the guide doesn't resolve your issue, our team is always on hand to help.

Live Chat

The fastest way to get help. Average response time is 3 minutes.

Active 24/7
Email Support

For detailed issues, reach out via email. You'll typically receive a response within 2–4 hours.

support@100bet-baji.com
FAQ Page

Detailed answers to the most frequently asked questions, all in one place.

Always Up to Date

FAQ

Quick answers to the most frequently asked questions.

Account registration is typically completed within 3–5 minutes. Once you verify your mobile number via OTP and fill in the basic details, you can log in almost immediately.

Wait 5 minutes first. If your balance still hasn't updated, contact live chat with your transaction ID or bKash reference number. Our support team will verify and resolve it quickly.

Withdrawals to bKash and Nagad typically process within 5–15 minutes. During peak hours, it may take up to 30 minutes. If your KYC is already verified, your first withdrawal will be processed faster.

No, each mobile number can only be used to register one account. Creating multiple accounts puts all of them at risk of being banned and your balance may be confiscated.

No — once you claim a bonus, you'll need to meet the specified wagering requirements before withdrawing. These conditions are listed in each bonus's terms. Attempting to withdraw before completing the wagering requirements will result in the bonus being forfeited.

If the app won't install on Android, go to your phone's Settings and enable "Install from unknown sources." Then download the APK file from 100bet's download page and install it. If the issue persists, contact us via live chat with a screenshot.

Yes, you can pause your account for a set period. There's a "Self-Exclusion" option in your account settings, or you can ask our support team via live chat and they'll set it up for you.

Still not resolved?

Our support team is available in Bangla, 24/7. Reach us on live chat right now.

Get Started Now
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